Support and inquiries are handled exclusively via the email address below.
support@tubakurosoft.com

• Support is provided through machine translation from Japanese.
  Please avoid using expressions such as slang that are difficult for machine translation. Also, keep each sentence short and concise to facilitate machine translation.
  
  
• Please check if a new version is available.
  Upgrades are free, but only the latest version is supported. You can upgrade by downloading from the top page and overwriting the old version with the new one.
  
  
• Even if you purchase the software, we may not be able to accommodate requests for additional features.
  
  
• Inquiries about software issues are resolved faster when screenshots or data files are attached.
  
  
• To prevent spam, please include “CuttingPlanner” in the subject line.

For those requesting a license key resend:

If you contact us using the email address and name used during registration, we may be able to resend your license key, but we cannot guarantee it. To prevent impersonation by third parties, we will not resend keys to any email address other than the one used during registration. Please understand.